FAQS

Shipping –

USA - orders are shipped via USPS. Please allow 3-4 days for shipment - This can be adjusted, please call, Text or email if you need your order to be shipped sooner, I am happy to accommodate. You will receive an order confirmation number upon submission of your order, and a confirmation email when your order has shipped. You can use your tracking numbers in any contact you may need to make with L.E.W. designs in regards to your order.

Outside of USA - Please Email me if you need an item shipped outside of the USA. I am also happy to accommodate this need the best that I can.

How to keep your jewelry clean and gleaming –

I suggest wiping and polishing your pieces of silver with a polishing cloth after each wear. This removes any oils, chemicals, or pollutants that may have been picked up on your piece as you were wearing them throughout the day.

To additionally clean the Collar Style Necklaces I highly recommend washing them if you have been wearing sunscreen, lotion, or you wear your collar frequently (or daily, like I do). Wash them under warm water and rub with mild hand soap, I typically clean my collars like this once a week.

Argentium® Silver -

Argentium® silver is made with 100% recycled silver, manufactured in the USA, and it is purer than traditional sterling silver, with it's content being 93.5% silver. It is brighter and more lustrous than traditional sterling silver. To keep your piece looking bright and clean I recommend giving your silver a quick polish after wearing, to remove any oils, chemicals or pollutants that may have been picked up as you were wearing your piece throughout the day.

As well, storing your piece of jewelry in a zip bag after wearing is always the best practice, as the oxygen and pollutants in the air (over time) will cause your silver to tarnish/oxidize.


Returns & exchanges -

If you are unhappy with your purchase for any reason please get in contact with me.

I have a 5 day exchange/return policy - This means that you would need to contact me within 5 days of receiving your purchase, for me to be able to process an exchange or return for you. The actual exchange or return will likely take longer than 5 days, with shipping and processing. If I do not happen to have an item in stock to send as your exchange I will let you know at the time that you get in contact.

I like to let everyone know that It's just me, running 100% of my business, so everything will be sent out and processed in a very timely manner.

To Process your Exchange -

  1. Please contact me within 5 days of receiving your order. I will ask you to proceed as such -

  2. I will require that you ship the item(s) that you are exchanging back to me before I am able to ship your new order to you.

  3. Whichever piece(s) you would like to exchange your current item(s) for, please purchase them directly from my website as you would normally place an order.

  4. I will then manually credit your card back your total item dollar amount in exchange for the item(s) you are exchanging. Once I see your order has come through on my website, I will do this the same day. I will email you once I have done so.

There will be a flat $5 shipping charge added to any order placed on my website, to cover any shipping and processing that I will need to do.

I have found this to be the simplest way, as I will get all of your correct mailing information, and you will then have a receipt, and confirmation email with a tracking number once I send out your order. 

Any questions or concerns please don't hesitate to get in contact.
I hope you have a beautiful day!

- Lacy Walker

Ring or Text - Lacy Walker  443-791-7123  

When leaving a voicemail please include: your name, phone number, and your inquiry. Your call will be returned promptly

Email - Lacy Walker lacy@lewdesigns.com

Returns -

If you are unhappy with your purchase for any reason please get in contact with me.

I have a 5 day exchange/return policy - This means that you would need to contact me within 5 days of receiving your purchase, for me to be able to process an exchange or return for you. The actual exchange or return will likely take longer than 5 days, with shipping and processing.

In the event of an item breaking in shipment to you -

Please contact me within 5 days of receiving your order.

I will then ask if you can send me a picture or two. This is so I can assess the damage and see what course to take.

I am always happy to replace a piece, or refund your total dollar amount if an item should break in shipment due to workmanship, packaging, or shipment.

I will ask that you send the item back.

If the item was damaged in shipment to you, I will cover all shipping costs.

Any questions or concerns please don't hesitate to get in contact.
I hope you have a beautiful day!

- Lacy Walker

Ring or Text - Lacy Walker  443-791-7123  

When leaving a voicemail please include: your name, phone number, and your inquiry. Your call will be returned promptly

Email - Lacy Walker lacy@lewdesigns.com


Questions or comments? Please click here for the link to our contact page.

 


Privacy Policy

 

Last Updated 6/10/2015

Your consent. –

We will not send you emails from L.E.W. designs without your consent. By clicking the confirm or submit button you consent to receiving promotional emails from L.E.W. designs. You can unsubscribe at any time by clicking the unsubscribe button at the bottom of our emails, or by sending an email to lacy@lewdesigns.com - stating your email address and that you would like to unsubscribe from our email list.

Your information privacy -

L.E.W. designs will keep your information private, we will never sell or give away your personal information. When you provide your information for an online order it is used solely for completion of that order, including shipping, payment, and any contact we may need to have with you to complete your order.

Payment processing -

Stripe is currently used to process orders from lewdesigns.com.

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us to complete your order or send you emails regarding your purchase.

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their public posting on the website.


Please use images with attributes. All content on lewdesigns.com is property of Lacy Walker / L.E.W. designs.

If you have any questions or comments please let me know.

Click here to go to the contact page.